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A fatal flaw in many improvement efforts is a failure to address underlying causes or drivers of performance. To make impactful and lasting change, it helps to understand the difference between the processes followed and the outcomes resulting from those processes. An unenjoyable night out may be the result of bad companion, venue or activity decisions. An unsatisfactory sales quarter the result of untimely pricing and market choices. A poorly received gallery opening the culmination of misjudgments about the audience. The key is to unbundle the process to the lowest actionable level. For example, improve sales at the transaction level, improve batting average at the pitch level, or improve health at the soft tissue level rather than taking a broad-based approach. This mindset requires more analysis and potentially more sophistication, but it is much more impactful.

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