Posts tagged “Comparison

It’s Competitive

Posted on April 28, 2017

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Everything is competitive. Not in the sports sense with winners, losers and a score. Competitive in the sense of alternatives. When a team tells me their deal is sole-sourced, there is no competition for their client, or this is the only option, I’m very skeptical. Do nothing is an alternative. Tomorrow is an alternative. Doing it alone is an alternative. There’s a varied sequence to 1) yes, I need something, 2) yes, I need it now, 3) yes, I will pay for it, 4) yes, I’ll buy it from you. *

The Best At…

Posted on December 23, 2016

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“We want to be the best store in the world, the best shop in the world. Now what does that mean? That means a lot of things to a lot of people. When we benchmark other companies, we don’t really look at any retail or fashion companies. We look at food, and we look at hospitality. So hotels and food. Because those are the people that are closest to the customer. And it is super intimate. That’s what we want. We want that kind of relationship with our customer, so they feel completely taken care of.” –Sid Mashburn *

Peer of One

Posted on September 10, 2016

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My team was calculating benchmark comparisons for a client, and I called an abrupt mental break. Really, how similar are these peer companies? Is Ford the same as General Motors? Coca-Cola and PepsiCo? Wells Fargo, JPMorgan Chase, and Citi? Are company components – like people, process, or technology – commodities to be easily transferred? How much of one company would need to be replicated elsewhere in order to produce similar results? Yes, we can compare metrics to identify and apply best practices in domains, but ultimately an organization has its own history, culture and structure at a point in time. It has only one true peer…itself. “…if you want to rework Matisse, you’ll just be a bad Matisse, that’s all.” -Donald Judd It’s similar with individuals. Your specific personality, choices…