Posts tagged “Motivation

Forced Capacity

Posted on January 28, 2017


You can always get a little more out of people, or so it seems. Stay a little later. Handle it over the weekend. Psychological manipulation du jour. The challenge is two-fold: 1) forcing capacity in a manner that is sustainable, without straining the system or leaving too little slack, and 2) forcing capacity for meaningful reasons, those that have a true impact…not just because we can. *

You’ll Need Those Spaces

Posted on March 28, 2014


Years ago, my project team attended a ribbon-cutting ceremony for a new processing center. The new location was fitted with the latest technology, streamlined workspace decor and a new cadre of workers – all intended to have operations run better, faster and cheaper. Late in the day, a handful of visiting dignitaries held open Q&A with what turned out to be a large, raucous crowd. After a few minor cringe-inducing questions, a worker asked with great seriousness, “There are a lot of handicapped parking spaces in front of the building that are rarely used. Why do we have so many?” Without a pause one of the usually somber executives replied, “You know, this center has some very aggressive performance targets, and if you don’t…