Posts tagged “Multi-dimensional


Posted on March 23, 2018


From Comedians in Cars Getting Coffee: MR: I used to play chess. When I was in the army I played. I was unbeatable. I was very, very good at it. With chess there’s ratings, and chess master is about 2100, and I was playing a computer on a 2100 level. JS: Really?! MR: Yeah, so I’d been playing that machine for weeks, and then I happened to be out on Hollywood Boulevard standing on the corner. And I saw this man – tattered, dirty – it was a street person. He had a chess set there to play, and I said, “Do you play chess?” And he said, “Yeah, I do, I do.” JS: But it was a homeless guy? MR: It was a…


Posted on October 21, 2016


Some drive-through restaurants utilize off-site locations to receive orders – the speaker by the menu board is run through a call center team, and orders are routed electronically to a screen in the restaurant. You don’t actually interact with someone at the restaurant location until you get to the pick-up window. The ability to distribute process activities across physical locations has been convincingly demonstrated. You can decouple activities and geography, people from organization reporting lines, processes from technology, and products from sales channels. It’s an opportunity and a challenge to appropriately balance the dimensions. I once had a social conversation with a business executive who could not understand the difference between television content (shows) and television networks (channels). It’s no wonder some companies go…


Posted on December 13, 2015


Which dimension is your solution addressing? It’s easy to get a soundbite or support the easiest perceived solution based on a single variable, but a world of complex problems requires a multidimensional approach. That may mean considering people, process and technology in an organizational ecosystem or devising a broader grand strategy for a nation – with appropriately balanced military, economic, diplomatic and informational capabilities. Don’t ignore the related variables. “Over the next few years, this pattern was to repeat itself over and over again. Whenever an economic problem came up (and there were plenty), I usually saw an economic solution. Sasha would see problems in terms of loyalty and friendship – or lack thereof – and solutions were to be found in ever greater acts of…