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Years ago, my project team attended a ribbon-cutting ceremony for a new processing center. The new location was fitted with the latest technology, streamlined workspace decor and a new cadre of workers – all intended to have operations run better, faster and cheaper. Late in the day, a handful of visiting dignitaries held open Q&A with what turned out to be a large, raucous crowd. After a few minor cringe-inducing questions, a worker asked with great seriousness, “There are a lot of handicapped parking spaces in front of the building that are rarely used. Why do we have so many?” Without a pause one of the usually somber executives replied, “You know, this center has some very aggressive performance targets, and if you don’t…